Terms & Conditions

Paramount Stone Specialists aim to provide the highest level of customer service to both our direct and trade customers. We take pride in the fact that we always do our best to be open and honest with our dealings, and keep the small print to a minimum. However, we do outline our terms and conditions below.

Quotations

Quotes are given to you based on the dimensions, layout and material requested by you. Any changes or inaccuracies with this information will result in the quote being reviewed and a price difference is likely to occur.

It is advised to use our own fitting and templating services for products that we will manufacture. When templating, we ask that the customer or their authorised agent is present to agree all items. If there are any necessary adjustments you will be informed and asked to confirm these and the price before manufacturing can begin.

Terms of payment

The preferred method of payment is by either debit card or internet bank transfer.

A minimum deposit of 50% will be taken when the order is made. The balance should be paid on the day of completion of work.

For supply only, or supply and delivery 100% of the payment will need to be made, when ordered.

Ownership

All material supplied by Paramount Stone Specialists will remain the property of the company until full payment has been received.

Cancellation

On orders that are cancelled before templating the deposit will be refunded less a £30 administration fee.

On orders that are cancelled once templating has been completed the deposit will be refunded less £100.

If material has been ordered upon cancellation a restocking fee will be applied.

Once manufacturing has begun, the deposit can no longer be refunded.

Delivery and delays

If delivery is requested without fitting, the order will only be delivered to your front door, if you require the order to be placed in your house, please state this when ordering.
In the unlikely event of unforeseen delays, we cannot be held responsible and cannot accept any liability for losses incurred due to delays.

If we have to make an extra journey due to no one being available at the arranged time and place of delivery, we reserve the right to charge for additional costs. If we come to template and the kitchen is not ready as previously stated we reserve the right to charge additional costs for the wasted journey. This also applies if units are moved after templating as second templating visit would be required.

Material

Much of the material we use is natural, and therefore we cannot guarantee the colour or pattern, natural variation will occur as they are inherent to the stone’s character and part of its attractiveness. The surface will show some pitting and crazing in certain lights as it is of a crystalline structure. Engineered stone such as quartz is subject to minor batch variations.

Worktops and units

Please be aware that it is essential for the unit that the stone will be placed on to be structurally sound and able to hold the weight of the material. Paramount Stone Specialists will not be liable for failure of carcasses to support the worktops, nor for joint breakdown or dropping of worktops where the carcass movement is the cause. Granite or Quartz worktops cannot be used as structural elements to reinforce the in integrity of supporting units.

Privacy and Data Protection

For information on the way we store and process date you share with us, please see our privacy policy.

If you have any queries about our terms and conditions please do not hesitate to contact us.

Complaints policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

*please request proof of receipt if posting